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Social Skills

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Honest Signals: How They Shape Our World - Pentland, Alex
ISBN: 9780262281393
Publication Date: 2008
How can you know when someone is bluffing? Paying attention? Genuinely interested? The answer, writes Alex Pentland in Honest Signals, is that subtle patterns in how we interact with other people reveal our attitudes toward them. These unconscious social signals are not just a back channel or a complement to our conscious language; they form a separate communication network. Biologically based "honest signaling," evolved from ancient primate signaling mechanisms, offers an unmatched window into our intentions, goals, and values. If we understand this ancient channel of communication, Pentland claims, we can accurately predict the outcomes of situations ranging from job interviews to first dates. Pentland, an MIT professor, has used a specially designed digital sensor worn like an ID badge--a "sociometer"--to monitor and analyze the back-and-forth patterns of signaling among groups of people. He and his researchers found that this second channel of communication, revolving not around words but around social relations, profoundly influences major decisions in our lives--even though we are largely unaware of it. Pentland presents the scientific background necessary for understanding this form of communication, applies it to examples of group behavior in real organizations, and shows how by "reading" our social networks we can become more successful at pitching an idea, getting a job, or closing a deal. Using this "network intelligence" theory of social signaling, Pentland describes how we can harness the intelligence of our social network to become better managers, workers, and communicators.

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Own the Room: Discover Your Signature Voice to Master Your Leadership Presence - Su, Amy Jen; Wilkins, Muriel Maignan:
Call Number: HD 57.7 .S82 2013
ISBN: 9781422183939
Publication Date: 2013
Find your signature voice People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to #147;own the room”? This book will help you develop your leadership presence. According to Amy Jen Su and Muriel Maignan Wilkins, leadership presence is the ability to consistently and clearly articulate your value proposition while influencing and connecting with others. They offer a simple and compelling framework, as well as practical advice about how you can develop your own personal presence. No matter where you sit in an organization, you can #147;own the room” if you are able to do two things well: first, demonstrate your authentic value and distinction, and second, connect to others in a positive way. Leaders who are able to be authentic while connecting with and impacting others have what the authors call a #147;signature voice”#151;a means of self-expression that is uniquely and distinctly their own. Once you discover and express your own signature voice, you’ll be ready to take your leadership presence to the next level. Filled with real-life stories and examples, Own the Room demystifies the concept of presence and gives you the tools you need to identify and embrace your unique leadership voice#151;and have a greater impact on the world around you.

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Shine While You Dine: Business Dining Etiquette for the Virtual Age - Shutt, Robert A.
Call Number: HF 5389 .S556 2011
ISBN: 9781456713294
Publication Date: 2011
Shine While You Dine will help you ' shine through ' by effortlesslymastering the seemingly complicated nuances of business diningetiquette. In this book, you will discover the genuine value diningetiquette adds to your professional persona (Hint: It is not so you canshow of your dexterity with the butter spreader). You will come tounderstand how this skill - universal to all professions - is an integral partof our culture: past, present, and future. Finally, and most importantly,you will learn three foundations, two guiding principles, and one singleobjective that make it easy to follow the numerous rules, guidelines andbehaviors outlined in this book. This approach makes etiquette mastery as easy as one-two-three. Stayfocused on your one single objective, use the two guiding principles todetermine what behavior would be most suitable at any time and in anysituation, and you will naturally adhere to the three foundations of allappropriate behavior. This approach also helps you to negotiate anycultural, geographic, or formality nuances you might encounter. Shine While You Dine is an etiquette elixir!

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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence - Navarro, Joe; Poynter, Toni Sciarra;
Call Number: HF 5381.15 .N38 2011
ISBN: 9780062015044
Publication Date: 2011
Successfully navigate the business world by understanding what your manager and coworkers are really thinking. The secret is nonverbal intelligence--the ability to interpret and use nonverbal signals in business to assess and influence others. In Louder Than Words, bestselling author and behavior expert Joe Navarro shows you how to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations. You can jump-start your career, close the deal, keep your customers, secure new ones, and lead your company with confidence once you discover how to: Read body language and discern non-verbal cues of concern, disagreement, or doubt--even over the phone Master the all-important first impression and use settings, seating, and gestures to inspire and captivate Recognize habits that send the wrong message--and learn what postures, work practices, work spaces, and even electronic habits say about people

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Convince Them in 90 Seconds or Less: Make Instant Connections that Pay Off in Business and in Life - Boothman, Nicholas
Call Number: HD 69 .S8 B66 2010
ISBN: 9780761158554
Publication Date: 2010
Now in paperback, revised throughout, with a timely new chapter and title-- The original How to Connect in Business in 90 Seconds or Less received praise such as: "Nick Boothman's brilliant stroke is to guarantee that within the first 90 seconds of meeting someone you'll be communicating like old trusted friends. But he doesn't stop there. This book shows how to turn those instant connections into long-lasting, productive business relationships."--Marty Edelston, publisher, BottomLine/Personal. And: "Success in business depends on effectively communicating ideas, at least as much as thinking them up, and Boothman tells us how to do that."--Matthew Bishop, The Economist. Boothman's message is central, and in this current business climate, critical: whether selling, interviewing, or motivating a team, success depends on convincing the other person--and the quickest and best way to do that is through what he calls "rapport by design." Using the science of Neuro-Linguistic Programming (built upon body language, attitude, voice, and synchronizing behavior), Boothman shows how to create a winning first impression and, within 90 seconds, a lasting trust. Then, when those 90 seconds are up, he shows how to master the people-to-people skills that are essential to an ongoing business relationship. A new chapter added just for the paperback serves as a communication primer--drawing on his years in advertising, Boothman reveals how to make your message stand out and stick in a world that's already glutted with information.

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Face-to-Face Communications for Clarity and Impact - Harvard Business School Press Staff
Call Number: HF 5718 .F33 2004
ISBN: 1591393477
Publication Date: 2004
With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively.Fast and actionable tools and strategies for improving critical management skills; culled from Harvard Business School Publishing & respected newsletters Harvard Management Update and Harvard Management Communication Letter

Non-verbal Communication in the Global Marketplace (DVD) - Rutsohn, Phil
Call Number: HF 5549.5 .N64 N6 2004 DVD
Publication Date: 2004

Body Language (DVD) - Ryan, Kathleen R.; Schrank, Louise;
Call Number: BF 637 .N66 B628 2008 no.1 7 no.2 DVD
Publication Date: 2008
These programs are an infomrative look into the fascinating world of nonverbal communication. Disc 1 guides viewers through the land of space wars, tongue showing, mirrored postures, andthe many layers that amke up unspoken communication. Disc 2 examines how the speed and inflections of our voices communicate in ways we may not intend. Throught he study of emblems, illustrators, affect displays and eye behavior, a student of body language can gain insight to what people express beyond the words that they use.

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Perception of Nonverbal Behavior In the Career Interview - Raffler-Engel, Walburga Von
ISBN: 9789027280343
Publication Date: 1983
Walburga von Raffler-Engel takes a novel approach to compiling information about doctor-patient communication. She has surveyed popular literature around the world to gain a grass-roots perception of this relationship in various cultures. Most of the contributions are by practicing physicians, illustrating reflections on doctor-patient communication from both the physicians as well as the patients points of view. A variety of disciplines are involved in the study of this subject, such as discourse analysis, non-verbal communication, psychology, sociology, education, etc.

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The Secret Language of Business: How to Read Anyone in 3 Seconds or Less - Hogan, Kevin
ISBN: 9780470222898
Publication Date: 2008
The Secret Language of Business reveals the secrets of body language and nonverbal communication. Successful professionals need more than just good communication skills, you also need the ability to interpret the nonverbal signals that everyone displays. You'll learn how to master and manipulate your own body language, read the body language of others, and influence people through your new skills and perception. No matter what business you're in, this is a valuable guide to achieving more in life and business.

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George Libbey
 
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